[Lucyy]

Hello I’ve switched from Scottish power to utilita I’ve got my smart meters booked in for Monday next week yesterday my electricity went off as I’ve not fully switched over just waiting for my smart meters I’ve got my online account working but everytime I top up my electric it says payment failed but gas is fine I’ve called up twice yesterday says that my payment of £10 was added but online says I’m -£2 don’t want to be without no electricity over the weekend.

[NickC]

Hi @Lucyy

I just tried accessing your account through your email but I was unable to locate your account.

If you go on your app and click on your profile you can then access your account details where it should show you your reference number, if you can please provide me with this it would be much appreciated and I'll see if I can help.

Thanks,
Nick

[Lucyy]

3231669221

[NickC]

Hi @Lucyy

I've just tried to use that reference number but I cannot see an account so I will send you an email so I can look into this and get some further details to locate the account.

[Lucyy]

I’ve got no electric at all now my meter is blocked I can’t top up it’s not going to my meter I’m in the phone trying to get hold off someone but no one’s answering yet?