[Ally72]

Is anyone having issues where the app doesn't show the correct amount of credit left 😑

[NickC]

Hi @Ally72
Sorry to hear you're having trouble with the app showing an incorrect credit balance. As a first step, please make sure you're using the latest version of the app, as updates can often resolve display issues.
If you're still experiencing problems after updating, send us your reference number and we'll be happy to take a closer look for you.

Regards,
Nick

[Ally72]

The app is up to date. Where would I find the reference number 🤔

[NickC]

Hi @Ally72

If you go on your app and click on your profile you can then access your account details where it should show you your reference number.

Thanks,
Nick

[Ally72]

Ref number is 2811376916

[NickC]

Hi @Ally72

Thank you for the reference number, I just called you and left a voicemail. I've sent you an email so we can discuss your issue further.

Thanks,
Nick

[Ally72]

@NickC sorry I missed your call, I have tried ringing back but its a lengthy wait. I am available the rest of today and then again available on Monday for you to ring back
thanks 👍