[Mojo67]

My phone app is saying my in home display is not connected to the Internet, with instructions on how to connect. I've followed the instructions, and its saying that it is connected, even though my balances are 'estimates'

[Dean]

@Mojo67

Hi there 👋
Thanks for posting. It sounds like this may be something that requires an App Team ticket to be raised so they can take a closer look at what's happening.
If your In-Home Display is showing as connected but the app is still displaying estimated balances, there may be an issue with the data being received by the app rather than the connection itself.
I'll send you a direct message shortly to request some contact details so I can look into this further and, if needed, raise this with our App Team for investigation.

Regards Dean

[Mojo67]

Thank you for your help