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  • Bribo66's Avatar
    The gas chart in the usage section of the app has never been accurate. 0.5p is half a pence - not half a pound or 50p. The graph starts 0.5p then £1 then £1 again.

    Also, on days when the graph falsely states I used no energy at all, how does this affect the section which gives my monthly and annual usage? Is my actual usage on those missing days included, or am I being shown a lower cost than I've actually paid?
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  • BenM's Avatar
    Hi @Bribo66,

    My name is Ben and I am one of your community managers, I am sorry to hear that your usage section on the app is not working. I have sent you a private message so that I can get the necessary information to access your account.

    Once I have this information I will take a look into this for you.

    Thanks,
    Ben
    I am one of your Community Managers! 😀

    To post a new thread about anything you like click here

    Feel free to message me any time by clicking here
    🤗
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