Hi, earlier today I received an email from Utilita saying you were sorry to see me leave.
Ofc I was bewildered and at first thought it a scam mail. So I opened up my Utilita app and sure enough it also says they were sorry to see me go. I didn't leave you and I am the only person on the account who can authorise leaving you who I have been with for the past 8 years or so.
So I went onto Chat Now and spoke with someone called Evelyn who told me she couldn't tell me as she could only put me through to the correct department in a phone call. So i gave Evelyn my number and she called me apologising for what happened. I also asked her why my electric and gas were still on if I had left and she said I was now with British Gas, and couldn't tell me who set that up either.
She phoned me and said she was putting me through to the department who could help but she must have pressed the wrong button because she then cut me off instead of putting me through.
So i thought it may have been a scam because I did mention calling Police Scotland about what had happened but that still wouldn't explain how the app also says I had left.
Can anyone help me please ?
... oh and I have not had any message from British Gas saying i was with them now and no money has left my account either, this is all very strange, has this happened to anyone else too ?
Ofc I was bewildered and at first thought it a scam mail. So I opened up my Utilita app and sure enough it also says they were sorry to see me go. I didn't leave you and I am the only person on the account who can authorise leaving you who I have been with for the past 8 years or so.
So I went onto Chat Now and spoke with someone called Evelyn who told me she couldn't tell me as she could only put me through to the correct department in a phone call. So i gave Evelyn my number and she called me apologising for what happened. I also asked her why my electric and gas were still on if I had left and she said I was now with British Gas, and couldn't tell me who set that up either.
She phoned me and said she was putting me through to the department who could help but she must have pressed the wrong button because she then cut me off instead of putting me through.
So i thought it may have been a scam because I did mention calling Police Scotland about what had happened but that still wouldn't explain how the app also says I had left.
Can anyone help me please ?
... oh and I have not had any message from British Gas saying i was with them now and no money has left my account either, this is all very strange, has this happened to anyone else too ?
