I joined Utilita a few months ago. I was told that although i had a SMET2 meter it needed changing to work as PAYG.
Yesterday the meter engineer arrrived and said this was not correct. The meter was fine. He made a few calls and I was then put on PAYG with the existing meter.
However according to the app, Utilita are still not receiving readings and the meter is in the process of being upgraded. It has said that since I signed up.
Whats going on?
I have emailed them but not heard back. Tried the chat but it was the usual with all these chats, they take ages to respond but expect you to sit monitoring the app as otherwise they cut you off.
Advice please,
David
Yesterday the meter engineer arrrived and said this was not correct. The meter was fine. He made a few calls and I was then put on PAYG with the existing meter.
However according to the app, Utilita are still not receiving readings and the meter is in the process of being upgraded. It has said that since I signed up.
Whats going on?
I have emailed them but not heard back. Tried the chat but it was the usual with all these chats, they take ages to respond but expect you to sit monitoring the app as otherwise they cut you off.
Advice please,
David
