[Debie]

Rebecca rang utilita said they going to raise a online ticket to get it sorted but didn't say how long it would take for someone to get back to me.issue is still not sorted

[Rebecca]

@Debie Hi there, depending on when you raised it, it may be worth ringing up and they can update you. It can take a few weeks for the App Team to investigate and get the relevant fixed needed in place.

Thanks,
Rebecca