[Debie]

2 months ago my meters stopped sending notifications to my utilita app on my phone so wen I start running low on credit my in home display beeps but app on fone doesn't.i was on holiday last month and my elec credit ran out so I didn't know until my neighbour emailed me as she was looking after my cat so she had to activate ec on my meter where as normally I could do this via the app on my phone

[Rebecca]

@Debie Hi there 🤗

Have you rang in to our Contact Centre Team about this?

They will be able to gain remote access to your account and see if there is anything they can do their end and then if anything further needs doing to resolve this connection issue between the app and your meter(s) then they can get this raised to our App/Metering Team.

You can call our friendly Contact Centre Team on 0330 333 7442.

Thanks,
Rebecca