[Daveyboy73]

Hi early this morning my in home display was fine but an hour or so back ive noticed a red x through the signal lines so I switched it off n on again and now is stuck saying GEO connecting to smart meter. I've googled why it could be doing that and noticed on the app a services status about card payments but not sure if thats related,google tells me whilst its like that an app top up wont reach the balance only if i physically add top up code to my meter. Im going away Friday with the plan il top up whilst away via app if I need to. Think a remote reset to the meter is needed if thats possible from an expert on here. Please reply ASAP thanks.

[PeteC]

Hi @Daveyboy73

Thanks for your post!

The In Home Display activity won't affect your ability to top up your meter in any way at all - it's simply a device that enables you to view your balances, and doesn't have a direct impact on the meters itself.

I will absolutely run a communications check for you though to make sure the signal to the meter (and therefore your In Home Display and App) works, I'll send you a quick DM to request some account info, and once I have that I'll get it done for you.

Many thanks
Pete