Hello
apologies for any errors I'm visually impaired.
I am my mother's carer & I am registered visually impaired
My mother has cataracts & dementia & dexterity problems & can no longer see the in home display we are on the Priority Services Register.
We have requested an accessible in home display.
These in home displays are larger & more tactile & they speak which makes them more accessible for disabled customers. Myself nor my mother can see the old in home display.
However Utilita have stated that there will be a £39.99 charge added as there is nothing wrong with the old ihd.
However Utilita will be failing to meet the voluntary replacement principles for IHDs, which recommend providing AIHDs to customers with accessibility needs & it is against Ofgem rules to charge for an AIHD.
Can someone advise please?
apologies for any errors I'm visually impaired.
I am my mother's carer & I am registered visually impaired
My mother has cataracts & dementia & dexterity problems & can no longer see the in home display we are on the Priority Services Register.
We have requested an accessible in home display.
These in home displays are larger & more tactile & they speak which makes them more accessible for disabled customers. Myself nor my mother can see the old in home display.
However Utilita have stated that there will be a £39.99 charge added as there is nothing wrong with the old ihd.
However Utilita will be failing to meet the voluntary replacement principles for IHDs, which recommend providing AIHDs to customers with accessibility needs & it is against Ofgem rules to charge for an AIHD.
Can someone advise please?
