[TDMorgan]

Hi. From 1st April our tarriff should have reduced by 6.6% due to the price cap falling.
As of today we have had no change at all.
I called customer services to complain 10 days ago, they said a manager would call me back.
Guess what....... nothing.
Comments please
Kind regards
Gill x

[PeteC]

Hi Gill!

Thanks for your post - I'd like to look into this for you in a bit more detail, as all meters should have been updated to reflect the new tariffs as of the 1st of April.

I've sent you a Direct Message to request some more account information, and once I've received that, I'll be in touch further to discuss with you more.

Many thanks
Pete