[CeironG]

Had meters upgraded to smart meters few months ago. Took 2 months to get it talking to the ihd. The app always says it's estimated readings and to connect ihd to WiFi. It is connected. I have tried fully resetting it. Moving it. Nothing changes.except the last 6 weeks or so when I top up on the app it doesn't register on the meters at all. Have to manually enter the top up codes on both electric and gas meters. If I add to savings that registers fine. Any ideas?

[PeteC]

Hi @CeironG

Thanks for your post.

It sounds like your meters have lost their communication signal - I can look into this for you in more detail, and run a communications check to see if we can fix it remotely. If we're not able to resolve it remotely, then we can look at arranging for an engineer to attend your home to have a look at the communications hub.

I'll reach out to you via Direct Message for some account information, and we can see what we can do to help!

Thanks again
Pete