[SarW]

So this weekend I tried to top up my gas and electric as far as I knew the top up went through, a few hours later I checked and the gas and electric still had not updated in the app so I went to add it manually on the in home screen when I noticed it had lost the signal. I tried to add the vend number but it wouldn't work so I unplugged the machine to see if that would help and now it has lost all signal and says no data. I went online to see if I could top up that way and it still did not go through, went to the meter to add manually I think they went through(awkward place for my meters in my property) so now I don't have a clue what's on the meters. I've contacted Utilita and they've told me they have to send an engineer out but they are no engineer appointments and they will escalate it and contact me in 7 days. There is a network tab on the in home screen but it's asking for a code to be able to access it and I don't have a clue what the code is

[PeteC]

Hi @SarW

Thanks for your post. I've sent you a DM requesting some more information, so I can look at the signal issues and see if we can get this fixed for you!

Many thanks
Pete