[Carolulabell]

My energy tariff, unit 1, shows as nulp. What does this mean

[PeteC]

Hi @Carolulabell

Thanks for your post. Where are you seeing this please? It might be worth speaking to one of our Customer Service team in a bit more detail about this - you can contact them on 0330 333 7442 8am to 8pm Monday to Friday and 8am to 5pm Saturday.

Many thanks
Pete

[Carolulabell]

Hi. It shows up under the My Tarrif tab. Unit rate 1 nulp. Unit rate 2, 0.000p.

[PeteC]

Hi @Carolulabell

Thanks for your reply.

It sounds like your app isn't connecting properly to our systems - this is likely due to a communications issue with your meter. I'd recommend giving the customer services team a call - they should be able to get this fixed for you!

Thanks again
Pete