[Dizib]

I just got a new gas and electric meter installed last week. (TUESDAY). Electricity showed up great as usual. But gas failed to show correct amounts. The in house display not longer shows Electricity but gas now has a balance of approx £49.00. Which still isn't correct.
A remote reset has now wiped the electric. I havent a clue why its not showing. Gas and electricity both have balances that are never correct, obviously they get updated every 30 mins i think.
why has the electric failed on the in house app???
Why does gas not show the same amount on the in home display and in the app?
Spent today again on live chat. Again. Yesterday was on live chat to be told basically its a fault with the new in house display and an engineer will probably come at some point but no one is available.
I am priority customer but think its useless even being on it. My mental health is suffering.
I have complained previously to customer services for the same thing.
I only want to know how much balance I have and money is actually going on the meters when I pay it!!!!
Why can the electricity show on the in house display great one day then a remote reset has now wiped everything?????

[PeteC]

Hi @Dizib

Thanks for your post - I've sent you a DM to request some more information from you. Once I have this, I'll be able to check this out for you.

Many thanks
Pete

[Dizib]

Thanks Pete. I replied with details this morning