[Izer88]

Hi, I've been waiting on live chat for 4 hours now and still no one has got back to me.

I received this message 2 days a go and still no credit has been applied or code sent to me:

"Hi! We ve started making Warm Home Discount payments. Due to the high volume, there may be a short delay before it reaches your meter. Don t worry - your payment is on its way. We ll send confirmation and your top-up number shortly. Thanks, Utilita."

Surely shortly means a few hours? What's happening here? I am on the emergency for both meters and I could really do with it being sent.

Also dissatisfied with the wait times on live chat, it said the wait time is 242 minutes which is just awful.

[Izer88]

Still nothing come through, the live chat ended at 6pm with no one getting back to me. Both my meters are going to go off and I'm on the priority register if this counts for anything, can I get a reply?

[Izer88]

Just spent another hour on the chat to finally get through and have an agent close the chat! Power up doesn't work and they have said there is no account of it being sent to me even though it has come from utilita.

[PeteC]

Hi @Izer88

Thanks for your messages - apologies for the delayed response. I've sent you a DM to get some more information so I can help further.

Many thanks
Pete

[Izer88]

Thank you, I have replied to your DM

[Izer88]

Hi pete i responded to your DM a couple of hours ago, if you could pick it up, much appreciated