[Daveyboy73]

So I'm still desperately waiting on the warm home discount as me and my wife are on the priority register,I've noticed my electric debt has cleared which was about £66 but the remaining £84 that should then go on to my electricity meter is nowhere to be seen. Im struggling that much I've had to power up again this morning £25 and add some to savings and over to gas just to get by and put heating on. Can someone enlighten me as to where the remaining warm home discount is please?
Dave

[PeteC]

Hi @Daveyboy73

Thanks for your post. We're aware of there being a system issue where the debt has been removed but the remaining credit hasn't been applied to the account for customers who had debt. We're in the process of getting this fixed, and this should be added to your meter either later today or tomorrow - sorry about the delay!

Many thanks
Pete

[Daveyboy73]

Hi Pete
thanks for the update in the meantime I've moved some electric to gas via savings but now seems stuck in the savings to gas motion. I've had to do this while waiting for the remaining warm home discount to be applied and so can put heating on as extremely deep in emergency on gas. Not ideal all these issues really with the preparation time utilita have had.

[PeteC]

Hi @Daveyboy73

Thanks for the reply. The transfer will go across, however are systems are significantly strained at the moment - in paying out Warm Home Discount to over a quarter of a million customers in the last 24 hours, a lot of people are attempting to transfer their credit from one meter to another. I entirely understand the frustration though!

Thanks again,
Pete

[Evie88]

Utilita are a shocking company. How they treat there vulnerable customers

[PeteC]

Hi @Evie88

Thanks for your post. The Utilita Community is designed to be a constructive place where we can support customers by signposting the right answers, supporting customers when they need help, and sharing knowledge collectively about energy usage.

If you're looking for help and support, we're here to help, but please remember the community guidelines - you can find them here. We're all human beings at the end of the day, and we want to be able to support people the best way possible.

Many thanks
Pete

[Evie88]

Doesn't look like your supporting customers ect it's absolutely shocking how you treat your customers and the vulnerable customers as well. The amount of customers you have let down

[bethannoyed]

Absolutely agree. Blaming system issues and delays is all good and well but the same systems cleared the power up debts using the whd quickly and effortlessly enough . Additionally the constant differing responses in terms of when the remaining credit will be applied to meters is disgusting