[Lrp030]

I have raised this problem on this platform two months ago and was told by 'Dean' that Utilita's IT team have identified the issue (their system is not receiving the £ from my meter itself) and are working on it but i had NO update since. My smart meter is still not showing my daily electricity usage in GBP.

You can imavine that i am very disappointed about the poor service and would like to know who i can contact, who can i speak to within Utilita about this. There must be a number to call and actually talk to a human being.

Please can somebody let me know how i can raise this so it actually gets fixed or at least i get an update of the progress.

Many Thanks.
R.P.

[Frank1]

Surely if you make a note of your balance and check it every day then that's the amount you're using..
I check mine weekly but also check it after I've used more than usual.

[Lrp030]

It does not display the daily usage in £ on my App as it used to and supposed to.

[Lrp030]

Surely i am not the only one with this issue... how can i reach someone from Utilita who can help with this?

[Lrp030]

Before the smart meter upgrade i used to be able to see on my Utilita App a graph and stats with my daily usage.
I was told the IT team have identified an issue with my meter not sending certain data to their system so surely there must be someone within Utilita who can update me or whom i can call for an update.
Can someone please share with me their telephone customer service number so i can speak to a human on the phone or is this non existent?