[Trikky2]

I'm on a very low income and have both physical and mental health issues. I quite possibly have missed something, but I do occasionally drop into a negative balance on my electricity. The only time I know that is when I log in on this site. It would be nice if you sent me a text or email ?

[Dean]

Hi @Trikky2,

I’m going to drop you a DM so I can check your account and take a closer look at what’s happening behind the scenes. Our app should send low‑balance notifications, but we’ve seen cases where certain meter types don’t communicate properly. I’d really like to check your meter’s signal and comms to see if that’s the reason you’re not getting alerts.


If it turns out the meter isn’t talking to us as it should, we may be able to arrange a meter exchange. With engineer availability being tight at this time of year, this would likely be in the New Year, but I’ll confirm everything once I’ve checked your details.

Kind Regards Dean