[Searle]

Hi
We left utilita at the end of August this year and was over £500 in credit and it has now been over 3 months with numerous phone calls but still have not had a refund what do we need to do to get this resolved as I think this is unacceptable to be waiting this long for MY money that you have

[Dean]

Hi @Searle

I’m really sorry to hear about the delay you’ve experienced with your refund, I completely understand how frustrating this must be. I’ll send you a direct message shortly requesting your contact details so we can look into this further and make sure the right team picks it up.

Just to kindly note, our community space isn’t set up as a customer service channel, so for account-specific issues the best route is always through our customer service team on 0345 207 2000. In the meantime, if you haven’t already, you’re very welcome to introduce yourself in our “Introduce Yourself” section, it’s a great way to connect with our other members here and were happy to see you as part of the community.

Regards Dean