[Dean]

Originally Posted by Evie88

But you still haven't asked the question why have other providers already payed there customers already that need it now and struggling because it's winter ect. All the the information is true that I've posted on this forum. Check out angry customers against utilita on face book. All the vulnerable people that your supposedly looking after lol and withholding payments. I'll do whatever it takes to expose companies

Hello Evie88,

We acknowledge your concerns regarding the Warm Home Discount. As mentioned, we have addressed this matter with you directly by message and in my replies here. To clarify, Utilita has until the end of March to issue Warm Home Discount payments, in line with Ofgem’s reconciliation process and here is a full breakdown of this.

The reconciliation process works as follows:

• Every supplier with more than 50,000 domestic customers is obligated to participate in the scheme.
• A portion of customer bills contributes to the overall Warm Home Discount fund. This isn’t shown as a separate charge, but it is built into how suppliers recover costs.
  Each supplier is given a target number of rebates they must deliver (currently £150 per eligible customer).
• By the end of the scheme year (31 March), Ofgem checks whether each supplier has met its obligation. If a supplier has not collected enough through its bills to cover all rebates, other suppliers who have collected more than their obligation contribute to balance the shortfall.
• Utilita has a higher proportion of qualifying customers, and therefore have to wait for the reconciliation process to be complete in order for us to make the payments to our customers.
• This ensures that no eligible customer misses out, even if their supplier’s customer base or billing structure means they couldn’t fully fund the payments themselves.

Because of this reconciliation process, payments can be made any time up to 31 March. Some suppliers are able to pay earlier, while others wait until reconciliation is complete to ensure compliance. Ofgem’s rules guarantee that all payments must be completed by the deadline .

We are planning to release further communications this week, so please look out for those updates. In addition, we have already posted multiple times across the Community with advice and guidance around the Warm Home Discount and the reconciliation process, citing Ofgem’s requirements.

As this matter has now been addressed and further updates will be shared shortly, we will lock this thread to keep the Community clear and constructive.

Regards Dean

[Dean]

Originally Posted by Dean

Hello Evie88,

We acknowledge your concerns regarding the Warm Home Discount. As mentioned, we have addressed this matter with you directly by message and in my replies here. To clarify, Utilita has until the end of March to issue Warm Home Discount payments, in line with Ofgem’s reconciliation process and here is a full breakdown of this.

The reconciliation process works as follows:

• Every supplier with more than 50,000 domestic customers is obligated to participate in the scheme.
• A portion of customer bills contributes to the overall Warm Home Discount fund. This isn’t shown as a separate charge, but it is built into how suppliers recover costs.
  Each supplier is given a target number of rebates they must deliver (currently £150 per eligible customer).
• By the end of the scheme year (31 March), Ofgem checks whether each supplier has met its obligation. If a supplier has not collected enough through its bills to cover all rebates, other suppliers who have collected more than their obligation contribute to balance the shortfall.
• Utilita has a higher proportion of qualifying customers, and therefore have to wait for the reconciliation process to be complete in order for us to make the payments to our customers.
• This ensures that no eligible customer misses out, even if their supplier’s customer base or billing structure means they couldn’t fully fund the payments themselves.

Because of this reconciliation process, payments can be made any time up to 31 March. Some suppliers are able to pay earlier, while others wait until reconciliation is complete to ensure compliance. Ofgem’s rules guarantee that all payments must be completed by the deadline .

We are planning to release further communications this week, so please look out for those updates. In addition, we have already posted multiple times across the Community with advice and guidance around the Warm Home Discount and the reconciliation process, citing Ofgem’s requirements.

As this matter has now been addressed and further updates will be shared shortly, we will lock this thread to keep the Community clear and constructive.

Regards Dean

The Updated Comms as mentioned can now be seen here:
Warm Home Discount Payment Update - Utilita Community

Regards Dean