[Lynadal]

Can I ask why the prices have really jumped up if you didn’t want to go on direct debit? I left Utilita at one point, not long ago because I was told their prices were going to rise a lot but was encouraged back by being told that the information was wrong. The next minute everything goes up! What’s going on?

[Dean]

Hi @Lynadal

Thanks for posting. I completely understand how unsettling price rises can feel, especially when you’re trying to plan your household budget. Let me explain a bit more about the price cap and the support we can offer.

Ofgem Price Cap
The energy price cap is set by Ofgem, the regulator for the whole UK energy market. It isn’t a cap on your total bill, but on the unit rates and standing charges suppliers can charge for gas and electricity. Ofgem reviews the cap every three months to reflect changes in wholesale energy costs, network charges, and government schemes.

When wholesale prices rise, the cap goes up, and every supplier has to adjust their tariffs in line with it. When wholesale prices fall, the cap comes down, and suppliers reduce prices accordingly. This means the changes you’re seeing are industry‑wide — they apply to British Gas, E.ON, Octopus, Utilita, and all other suppliers. It’s not something Utilita decides alone. You can read more here: http://www.ofgem.gov.uk/information-...ergy-price-cap

Support Available:
We know these changes can be difficult, so we offer a range of support options.
These include:
Flexible payment plans if you’re struggling to keep up with costs.
Emergency credit and friendly credit on prepayment meters to make sure you’re not left without energy.
Access to our Utilita Apps Smart Score Feature allowing you to track your appliances usage
You can find more details here: www.utilita.co.uk/help
High 5 Energy Tips
Alongside this, our High 5 programme shares simple ways to cut usage and keep bills lower:

Switch appliances off standby. TVs, consoles, and appliances left on standby can add up to £80 a year.
Turn off lights when leaving a room.
Lower your thermostat by 1°C — saving around £100 annually.
Use the Utilita app to track daily usage and spot waste.
Shorten showers by a couple of minutes to save energy and water.
You can explore these tips here: www.utilita.co.uk/high5
We know price changes can feel overwhelming, but please remember this isn’t just Utilita, it’s how the whole energy market is regulated.