[LynM]

I topped up via the app at 10.43am today, still not showing but has came out my bank.
online chat wasn’t helpful and basically said nothing wrong and I hadn’t topped up. Need to email proof, which I done and still no response.
I now have the risk of being cut off after friendly credit and losing business as I work from home.
I am not risking topping up again for the same thing to happen.
my app hasn’t worked properly since the update on the meters.
anyone else had similar issues??

[PeteC]

Hi @LynM

I've sent you a Direct Message requesting some more information, I'll take a look at the account and see what I can do!

Many thanks,
Pete