[Mischief69i]

I joined utilita on 04/08/25. Electric side of app not worked since then.
rang C.S every other day, got told to give it 24-48hours still didn't work.
Put a message on here, and had a message from NICK, who i haven't heard back from for over a month.
Last email i had he said there was an issue with my meter sending data. I emailed him back asking if that was the problem, how do i/you know if i am using the correct amount of electric, is it a true reading on my meter?
what is going to be the outcome of this, do I need a new meter?
Very frustrated with the lack of communication and also the lack of help to rectify this problem.
???????It's 2025 not 1885 so not difficult to communicate with people. Keep getting emails about how your company is doing this and that for the future, you can't even cover the basics.
Very disappointing.

[Frank1]

@Mischief69i I suspect it's probably either your smart meter is the older generation and will need changing..
Another thing you could try is to uninstall app and reinstall it on your phone..
I've just had a newer smart meter installed because the old one couldn't cope with the new signal changes .

[Mischief69i]

I have uninstalled,reinstalled,unlinked,relinked still nothing.

[PeteC]

Hi @Mischief69i

Thanks for your post! I'd love to have a look into this in a bit more detail for you, and see what I can do to help - if you drop me a DM, with some account information, I can take a look and see what's happening, and see what we can do to get this fixed for you.

Many thanks
Pete