[Tracy2008]

My meter has been updating now since the 12/09, I’ve been unable to top up since so not looking forward to my bill when it’s completed

[Frank1]

@Tracy2008 I had lots of letters saying updating failed, it turned out to be a signal issue..
I've now had a more modern smart meter installed and that's working well with the new signal..
I'm not sure how many older meters were successfully updated or how long it should take or how many people need to have meter replaced..

[Tracy2008]

@Frank1 thank you I have had this meter for a very long time now so maybe that’s it

[PeteC]

Hi @Tracy2008

Thanks for your post! As @Frank1 has mentioned, your meters may not have the ability to connect to our systems due to their age - if you drop me a DM with some account information I can take a look at this in more detail for you!

Thanks again
Pete