[Arrathon]

Hi.

After 6 years of use the touch screen on my in home display has stopped working.
It's not because of the update, that happened 3 months ago, and it has worked fine since then.

All I want is to buy a replacement, I gather they are about £40. The call center was no help, I tried my calling my local hub and they couldn't help.

So can some one please tell me where and how to buy a new one?

Thanks

[PeteC]

Hi @Arrathon

Thanks for getting in touch!

We could definitely look at getting a new In Home Display for you - it would depend on what type of meter that you have installed, as some of the older meters will no longer be compatible.

The best thing to do is drop me a DM, with some account information, and I can have a look to see what we can do to help.

Thanks again!
Pete

[Arrathon]

Hi PeteC

I have sent a DM, Is the info enough?

Thanks

Arrathon

[Arrathon]

Hi PeteC.

Don't Know if you got my last DM, so am posting here.

Yes I would like it If you can organize the installing some newer second generation smart meters at the property, that would be great, as I am very happy being with Utilita.

One question, would I stay on the Pay As You Go tariff ? as I find it suits me very well.

I understand that this may take awhile, but if you could let me know.

Thank you

Arrathon