I am a prepayment customer on economy 7..
I've been reading on trustpilot about problems utilita customers are having with their smart meters..
I have had endless letters and emails about DCC (data communication company) saying my meter update has to be rescheduled due to signal failures..
My economy 7 meter no longer clicks off at 7.30am it's currently clicking off at 8.30am so I know it's not working properly..
Meanwhile the amount being charged is going up I suspect they have introduced the 42p standing charge although I'm a prepay customer..
I doubt anyone is being charged the correct amount with these faulty meters and trying to get any sense from customer service call centre staff who can't speak English 🤪..
As a prepayment customer with a smart meter fitted by utilita in 2022 they "claim" we won't be charged standing charges so I'm going to let my credit run out and then see if there's a debt on the meter, that will prove they are charging me a standing charge..
This whole update of meters hasn't been thought through I'm living in a rural location and doubt there using the proper network to get a signal to my meter..
Do not take for granted you're meter is correctly working as many of you will find your being over charged since the old signal was switched off..
I've been reading on trustpilot about problems utilita customers are having with their smart meters..
I have had endless letters and emails about DCC (data communication company) saying my meter update has to be rescheduled due to signal failures..
My economy 7 meter no longer clicks off at 7.30am it's currently clicking off at 8.30am so I know it's not working properly..
Meanwhile the amount being charged is going up I suspect they have introduced the 42p standing charge although I'm a prepay customer..
I doubt anyone is being charged the correct amount with these faulty meters and trying to get any sense from customer service call centre staff who can't speak English 🤪..
As a prepayment customer with a smart meter fitted by utilita in 2022 they "claim" we won't be charged standing charges so I'm going to let my credit run out and then see if there's a debt on the meter, that will prove they are charging me a standing charge..
This whole update of meters hasn't been thought through I'm living in a rural location and doubt there using the proper network to get a signal to my meter..
Do not take for granted you're meter is correctly working as many of you will find your being over charged since the old signal was switched off..
