I've finally had issues with my account sorted..
I suspect a few people here will end up needing to replace there current smart meter due to a change in the way smart meters receive there signals now..
Old generation smart meters are currently being updated by utilita automatically by the new DCC signal..
Unfortunately it hasn't worked properly with some meters and because of poor signal they might need replacing..
Previously smart meters got there signal from Freeview signal but that's been changed to a mesh system used by DCC.
The mesh system means all smart meters are linked and if you're meter can't get a signal it can use any smart meter in your area to get signal..
The guy who came the other day replaced my older smart meter for one using the mesh SIM system..
I'm a prepayment customer so shouldn't be charged a standing charge but because my old meter couldn't get a signal I was getting charged standing charge as if I was a credit customer..
Thanks to Pete Clarke who replied to my message and after hearing my story he recommended I replace my older smart meter so I could stay on the same E7 tariff without a standing charge..
So anyone who's meter has started playing up might be an idea to get a engineer out..
BTW before I spoke to Pete I was advised to have my meter changed but trying to book a meter install on the app I kept getting message saying I already had a smart meter, which was true but I needed the newest version, so if you think your meter isn't working properly and app won't let you book a install you might need to call customer services and ask for engineer to come out..
Finally I know some of the older meters did update but I'm rural prepayment and on economy7 so if anyone else is in that category and thinks they're being charged a standing charge recently you might have the same problem I had ..👍
I suspect a few people here will end up needing to replace there current smart meter due to a change in the way smart meters receive there signals now..
Old generation smart meters are currently being updated by utilita automatically by the new DCC signal..
Unfortunately it hasn't worked properly with some meters and because of poor signal they might need replacing..
Previously smart meters got there signal from Freeview signal but that's been changed to a mesh system used by DCC.
The mesh system means all smart meters are linked and if you're meter can't get a signal it can use any smart meter in your area to get signal..
The guy who came the other day replaced my older smart meter for one using the mesh SIM system..
I'm a prepayment customer so shouldn't be charged a standing charge but because my old meter couldn't get a signal I was getting charged standing charge as if I was a credit customer..
Thanks to Pete Clarke who replied to my message and after hearing my story he recommended I replace my older smart meter so I could stay on the same E7 tariff without a standing charge..
So anyone who's meter has started playing up might be an idea to get a engineer out..
BTW before I spoke to Pete I was advised to have my meter changed but trying to book a meter install on the app I kept getting message saying I already had a smart meter, which was true but I needed the newest version, so if you think your meter isn't working properly and app won't let you book a install you might need to call customer services and ask for engineer to come out..
Finally I know some of the older meters did update but I'm rural prepayment and on economy7 so if anyone else is in that category and thinks they're being charged a standing charge recently you might have the same problem I had ..👍
Last edited by Frank1; 3 Weeks Ago at 01:00.
