[squallmar]

I have problem with create an account in my utilita

[JacobCX]

Hi @squallmar.

Sorry to hear you're having trouble creating an account. We have some great instructional videos on our website. You might find the one titled "Register for the My Utilita app" helpful.

If you're having any further difficulties our Live Chat team is available from the "chat" box in the lower right corner of the website page to assist you however we can.

[squallmar]

I know how create an account but is a problem.
info to me :

• The details you entered do not match the information we hold for you, or you are not on supply with us yet. Please make sure your Customer Reference Number, Date of Birth and Postcode are correct to register for My Utilita.

All details is correct. The same just like in:
Enquiry type: Moving Home – IN

[JacobCX]

Hi @squallmar

That does sound frustrating. Sometimes we will have some incorrect details registered if somewhere along the line a date of birth or postcode is off by 1 digit.

If you'd like to send me a DM, with the login information you're using, I can check with our customer service teams to make sure we have your details correct. You might find it quicker to contact them directly via Live Chat but I'm happy to help if I can.