[PauN72]

I do not receive the email to reset my password to access the app on my phone.

I am using the new app and am using the email I have registered with, how can I fix this?

[PauN72]

Thanks Tilly, that worked 🙂

[Rebecca]

Welcome to the Utilita Community @PauN72 - glad to see our fellow community member @Tillymint could help with this one!

Quite often our emails can slip into customers junk boxes depending on which email provider you use 😆

Glad it's sorted - thanks @Tillymint ! Great to start seeing member to member support - which is exactly what the community is designed for!

Have a great rest of your afternoon guys!

Thanks,
Rebecca, your Community Manager 🙂

[Tillymint]

Hi @PauN72 have you checked your junk mail? Have you registered for the new app, you do have to create a new acc for that one. :)

[Tillymint]

Originally Posted by PauN72

Thanks Tilly, that worked 🙂

Brill, happy to help :)