[Trace75]

I am a pay as you go customer and the app let me see my usage in pounds and pence. I liked being able to track my spending that way, now since the update I can only view in kwh can this be changed? as this is not helpful at all when trying to budget.

[luked]

@Trace75 I'm really sorry to hear this.

This is likely due to our recent migration process — the transition from Smets 1 to Smets 2 meters.

We are investigating any app-related issues, and you may find that this resolves on its own.
If this is still happening over the next few days, you can contact us via our live chat here

Luke

[Alysonukuk2003]

Originally Posted by luked

@Trace75 I'm really sorry to hear this.

This is likely due to our recent migration process — the transition from Smets 1 to Smets 2 meters.

We are investigating any app-related issues, and you may find that this resolves on its own.
If this is still happening over the next few days, you can contact us via our live chat here

Luke

I'm having the same problem it's only happened since the updates it's getting really bad

[JacobCX]

Hi @Alysonukuk2003

I've also responded in your thread regarding the app.

We've released an update post you can find here: Update to current migration app issues which has some more information we hope will be helpful.