[stuey]

been unable to transfer money from gas to elec meter for over a month now says we don’t have an upto date meter reading and i don’t send in readings. i can transfer from elec to gas just not from gas to elec.

[Dean]

Hi @stuey,

we have been made aware of an issue affecting some customers with transferring credit via the app the issues are being looked into but as of this moment I am unable to provide any further update, Once we do receive an update we will update our community members here.

In the mean time can I request a DM sent to myself with your account details so that we can also use your instance in finding the root cause.

Kind Regards Dean