[Dale79]

I can't transfer credit on my app its saying cant due to not receiving upto date meter reading been like this for 2 months now and getting no answers off anyone

[WilliamB]

Hi @Dale79,

I'm sorry to hear that you are not able to use the credit transfer feature on the app. At the moment there has been a widespread issue ongoing with the credit transfer feature, which our app team are investigating and trying to resolve. This has proved to be quite a technical issue and has been affecting quite a lot of customers.

If you send me a direct message with your account number, I will be able to pass this on to our app team and let them know that you are one of the customers affected by this.

Thanks,
William