Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
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  • Join Date: Mar 2021
    Posts: 4
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    Received: 4
    Given: 1

    My meters not reading


    12-03-21

    I’ve been asking for help for a while now, over the phone and through email but I haven’t got any successfully. my meters are not reading so I can’t tell how much credit I have and it doesn’t add automatically I have to add them manually. Sometimes I forgot and my energy runs out, could I get some help with this please? Thanks in advance.
  • Join Date: Dec 2020
    Posts: 17
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    15-03-21

    Hi if you go to Utilita on their Facebook page and send them a message on there they will see it and reply back to you, they usually reply within 24 hours, thats how i contact them if i need help and they always reply back to me within 24 hours. Hope that helps you 😊
  • Join Date: Mar 2021
    Posts: 4
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    Received: 4
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    15-03-21

    Aww thank you. I don’t have Facebook anymore unfortunately. Thank you for the message though it’s much appreciated. 😊
  • Join Date: Nov 2020
    Posts: 235
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    17-03-21

    Thanks for helping our new member @KPJ, @Anna 😊 this is exactly what the community is for, member to member help!

    Have a wonderful Wednesday!

    Rebecca, your Community Manager 🤗
  • Join Date: Dec 2020
    Posts: 17
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    Received: 17
    Given: 17



    17-03-21

    Its ok 😊, @KPJ just thinking i know you dont have fb anymore but do you still you messenger? If so you can still use it to send them a message.
  • Join Date: Nov 2020
    Posts: 235
    Thumbs Up
    Received: 139
    Given: 193



    17-03-21

    Quote Originally Posted by Anna View Post
    Its ok 😊, @KPJ just thinking i know you dont have fb anymore but do you still you messenger? If so you can still use it to send them a message.
    Hello guys! 😀 @KPJ if you do not have Facebook anymore, we do have Live Chat options on the website 🤗 The account query you have would requite and agent to look into you account.

    Thanks,
    ​​​​​​​Rebecca
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