[Smith]

I got three emails on Saturday saying my smet 1 smart meter was updating, however, I’ve since been told that the update failed. I’ve been told that the update will retry but it’s likely to be unsuccessful.

Following online chats I’m only allowed to update my meter to a smet 2 should it start to not send readings, now I’m stuck with a meter not connected to national network and unable to change provider.

do you have any advice what I can do? I’m currently on a tariff with a day and night rate.

thanks

[BenM]

Hi @Smith,

I am sorry to hear that your meter migration was unsuccessful. As you have mentioned, we will try to migrate your meter again, however if this is not successful, we can arrange to have an engineer install a new meter for you. Please feel free to send me a direct message with your account information and I can have a further look into this for you.

Thanks,
Ben