[lmcgill86]

Is anyone else having difficulty connecting to the live chat feature through the app? I've been trying since yesterday afternoon and it's saying "service is currently down" even now 🫤

[PeteC]

Hi @lmcgill86

Thanks for messaging!

As far as I'm aware the livechat function is up and running - were you trying to access it via the app or the website? If you are still experiencing issues, drop me a DM with some account information and I'll take a look at it for you.

Many thanks
Pete

[lmcgill86]

Im so sorry I forgot I had to attend my housemates mental health meeting/appointment at Shotley Bridge Hospital in Durham this morning (hence why this chat is important because I'm her carer as she suffers with serious mental health illness (paranoid schizophrenia and phycosis) which she needs to take various medication each morning and night, I've registered with the priority register but I need to get this sorted. It's constantly saying "chat services and unavailable" either via the app or website and I've tried her phone to attempt and also the tablet and neither is successful.can we talk this afternoon, again I apologise Ty Laura