[AllyB]

Absolutely useless stop advertising your "apparently amazing updates" in your emails when your app can't deliver the transfer credit

[AllyB]

@AllyB time to contact TRUST PILOT

[WilliamB]

Hi @AllyB,

Sorry for the late reply. I apologise that the issue with transferring credit is taking longer than we had hoped to resolve. At this point it looks like the issue that was causing this has been the meter not sending us the correct reads. A fix has been put in place this morning for all meters affected by this issue, and should be reflected in the app by the beginning of next week. If the credit transfer feature is still not working by Monday, please send me a direct message and I can let our IT team know.

I appreciate that it will be frustrating receiving marketing e-mails like you mentioned, while you are having an issue which does not allow you to use a certain feature within the app. I will pass this feedback on to the relevant people for you.

Thanks,
William

[AllyB]

Transfer credit still unavailable

[WilliamB]

Hi @AllyB,

Thanks for letting me know. I apologise that the fix that our IT team implemented has not resolved the issue within your app. I will update the IT ticket that was raised for you, in order to inform our IT team of this so they are able to continue working to resolve this for you.

Thanks,
William