[Petermallinson1]

now sorted out

[WilliamB]

Hi @Petermallinson1,

I'm sorry to hear you have been having issues setting up an account and with a top up. I have had to remove your personal information from your post to protect your information as the forum is public. I have checked the details provided though and can see you have spoken to an advisor, who looks as if they were able to resolve your issues.

If you still require further assistance, please feel free to send me a direct message.

Thanks,
William