[spacevortex]

Don't receive any emails after requesting a password reset on main site. Junk folder checked, all rules and forwards have been turned off for over 4 days. cloud and app access are the same so no anomalies there.
Browser used edge on desktop and utilita app on android mobile
No issues with password reset for the community login, that worked fine.

Had a moment where im starting to think have I caught the email address in editable format in the mobile app and i some how updated the change to drop part of my email.

[WilliamB]

Hi @spacevortex,

I'm sorry to hear that you have not been receiving the e-mails to update your password when you are requesting them. This does seem to be quite account specific. I would advise calling our customer services on 0330 333 7442 and one of our advisors will be able to look into this further and check your account for you.

Thanks,
William