[Lewislay]

Hey I’ve had my in home hub display for ages now but it never seems to connect to my meters I’ve called and msg but nothing is working I’ve moved the display closer and tried different places it’s plugged in all the time and still nothing I’ve even reset it multiple times as asked to and they have tried resetting it their end but still nothing anyone help at all with it trying to connect to my gas and electric meters please and thank you

[WilliamB]

Hi @Lewislay,

It sounds like you have been through most of the initial steps we would advise to try and re-connect the IHD to the meter. I'm sorry to hear you haven't had any success with this so far.

Can I ask, was your meter part of the update that happened to a large number of older style smart meters recently?

Thanks,
William