[RachArmatage]

I’ve tried to transfer credit from my gas meter but it’s saying I can’t because it hasn’t had an up to date meter reading. It’s been saying this since yesterday. I’ve noticed that both my meters and the app have been weird since they updated.

[WilliamB]

Hi @RachArmatage,

I'm sorry to hear you are having issues after the smart meter update. We have noticed that the app has been having some issues connecting to the meters after this upgrade, and we are trying to fix these issues.

The first thing we would need to ask is if your IHD is connected to your wi-fi? The app uses this to take up to date meter reads, so if the IHD is not connected to the wi-fi, then the app will not pick up an accurate balance.

Thanks,
William