[Pwstca]

Hi everyone.

Had my smart meters coms replaced yesterday and brand new smart display installed and guess what? Estimated meters balance again😂

Last year I had to wait 8 months for the real time balance to appear on the app. I wonder how long it will take this time🤔

[PeteC]

Originally Posted by Pwstca

Hi everyone.

Had my smart meters coms replaced yesterday and brand new smart display installed and guess what? Estimated meters balance again😂

Last year I had to wait 8 months for the real time balance to appear on the app. I wonder how long it will take this time🤔

Hi @Pwstca

Thanks for your message - It can take a few days for the meters to update fully, but I can give you a heads up to see how that process is going for you. I'll drop you a DM to see if we can get this looked into for you.

Many thanks
Pete

[Pwstca]

Hi PeteC,

Thanks for your message.

I am currently at the airport going on holiday. I'll let you know when I'll be back home.

Thanks

[KM1967]

sorry, but Pete:

"It can take a few days for the meters to update fully"

This is a bit annoying, It's been many months in my case. And still does not work. I opened this thread myself in June 2025.

In same home network, on same wifi as the smart mneter, is a Hive system. That works flawlessly. But the app insists my smart meter is not connected to wifi, where it very clearly is, almost continually so.

[PeteC]

Hi @KM1967

If you DM me some account information, I can pass your information over to our Metering Operations team to see what we can do to get that fixed for you.

Many thanks
Pete

[Pwstca]

Hi PeteC,

I am back home now, and my meters balance is still estimated. I have sent you a DM.

[PeteC]

Originally Posted by Pwstca

Hi PeteC,

I am back home now, and my meters balance is still estimated. I have sent you a DM.

Hi!

I have replied to your Direct Message with an update on your meters for you!

Many thanks
Pete

[Robberto]

I'm having the same issue. The IHD is showing correct balances so its not an issue with data between the meters and the IHD. I have connected the wifi to the IHD and that is all fine. Still getting estimated app and website balances. Spoke to customer services three times now - twice via whatsapp chat and once in a call. Whatsapp agent both times told me there is not "real-time" balances for the app despite me showing them a screen shot of the page on the app stating there is if wifi is connected and I also copied a section of your pages stating "real-time" balance is possible.
I also asked that if anyone needed to speak to/update me, phone me not send a email/text. Yet you still have texted me twice after speaking to an agent.
Sometimes feels like agents just give you some random answer hoping you don't know better just to get you off the call/chat.

[Pwstca]

Another month has passed and still no resolution. Still estimated balances on the app. Maybe one day it will fix itself like last time🤔

[WilliamB]

Hi @Pwstca,

I'm sorry to hear that this is ongoing for you, I really appreciate how frustrating this must be for you. Unfortunately, this can happen within the app for some customers, and we are unsure as to what causes this and how this would be resolved. As much as the meters are working correctly and are connected to the wi-fi, the app may not always show an up to date balance. This is explained within the terms and conditions of the app.

However, I will pass the feedback from yourself and others to our app development team as we do appreciate this. Apologies again for the inconvenience.

Thanks,
William