[luked]

Good Afternoon,

Thank you for you response,William is currently away, but I’ll be sure to touch base with him as soon as he returns. I’ll provide you with an update as soon as I have more information.
Thank you for your patience.
Kind regards,
Luke

[WilliamB]

Hi @KM1967,

I am very sorry that this has been ongoing for so long. I can see you have managed to transfer credit since leaving this update. However I have sent you a direct message with some further information regarding the meter balances within the app.

Thanks,
William

[CeironG]

Having exact same issue. Smart meters were installed a few months ago so everything is brand new and ihd is connected to WiFi ok and communicating with meters ok. But the app is saying its not and still using guessing for updates. I also had to manually enter a top up code this week when topping up from the app so assuming there's a problem somewhere. Didn't have any issues at previous address.

[KM1967]

today I got SMS saying I urgently need to change my smart meter. It was only installed in feb 2025! They are retiring the system apparently.

It feels like I am in a bad sitcom sometimes.

[PeteC]

Hi @KM1967

Thanks for your message!

The meter's themselves are absolutely fine and will remain in place - it's the communications hub that is attached to the meter that needs replacing. We're in the process of updating these communications hubs to make sure they are using the best technology possible in order to be future proof. As mentioned in the text message, you can book the appointment to do this by using the link provided.

I hope this helps
Many thanks
Pete

[KM1967]

Thanks for taking the time to comment Pete, but I received the SMS today, 18th November.

And some service will be replaced on 31st December.

I'm not at the property, the only person who could attend would be my 85+ year old dad who would take about an hour to climb the 2 flights of stairs.

Note that this is part of your service where the app does not know the info the smart meter, sitting in same property on same wifi network, knows. And that topic is open ... many months without any sign of progress.

I simply do not believe you guys just found out about this today.

There is an expression about not able to organise a ... night out ... at a brewery, which would seem applicable. ;-)

[Pwstca]

Hi,

I was just about to complain about having the same issue since my smart meters were upgraded in march but I've checked the app and it seems to start working just now.