A Utilita engineer installed a smart meter at this property a few months ago. At the time of installation, the electricity was working — the boiler powered on — though it was not heating water or radiators. Since then, I have been away from the property for a short period, and I have recently returned to find that there is no electricity supply.
Unfortunately, I do not have any of the gas or electricity top-up cards, and I do not know the customer reference number. I have attempted to register on the Utilita app using my email and phone number, but the system does not recognise either. I also have not received any post from Utilita at this address.
I believe the in-home display may still operate on battery power, and I plan to return to the property tomorrow (Tuesday 17th June '25) to attempt to power the device and gather any identifying information from it. I am hopeful that once active, it may display account or meter reference details — or even enable me to reconnect supply or activate emergency credit.
If anyone has read this S.O.S, I'm impressed. Could you click thumbs up if you think this will resolve my issue? Or if your feeling generous, please comment.
Unfortunately, I do not have any of the gas or electricity top-up cards, and I do not know the customer reference number. I have attempted to register on the Utilita app using my email and phone number, but the system does not recognise either. I also have not received any post from Utilita at this address.
I believe the in-home display may still operate on battery power, and I plan to return to the property tomorrow (Tuesday 17th June '25) to attempt to power the device and gather any identifying information from it. I am hopeful that once active, it may display account or meter reference details — or even enable me to reconnect supply or activate emergency credit.
If anyone has read this S.O.S, I'm impressed. Could you click thumbs up if you think this will resolve my issue? Or if your feeling generous, please comment.
