[Andyd]

I can't transfer credit from my gas because i can't get an accurate balance on from my meter

[WilliamB]

Hi @Andyd,

We are having some issues with the app systems bringing up balance and usage data from some meters just now. This is primarily down to issues with the recent smart meter upgrade that has taken place.

Can I ask, was your meter part of this recent update?

Thanks,
William

[Andyd]

Yes it was

[Andyd]

Yes it was,isn't there a way of utilita taking money from my gas and putting on my elec from their end ?

[WilliamB]

Hi @Andyd,

Yes, we should be able to transfer the funds on our systems at our side. If you give our customer services a call on 0330 333 7442, and they will be able to help you out with that.

Thanks,
William