[Asema]

So I sent in my gas meter reading on 30th May, I normally get the bills between the 2nd and 5th of the month, but not had any bill on the app or online website for May,

[WilliamB]

Hi @Asema,

This is quite unusual as bills should have generated by the 8th of each month at the very latest. I would advise giving our customer services a call on 0330 333 7442, and a member of our billing team will be able to look into this for you.

Thanks,
William