[Ianwatson77]

Hi,I had a call a few days ago and a payment plan was set up.I told the collegue that I can make the amount this month due to personal payment issues that I have,I was told to contact someone before the payment day which is the 15/5/25.I cannot make a payment this month of £168.35.I have other things to sort out.please either start me next month,change me to an affordable payment arrangement or put me back on pre payment card payment’s as with these figures,it will leave me crippled .now I did say that to her on the 08/05/25 and she really didn’t care.please someone help me sort this out asap please?thanks.

[Dean]

Hi @Ianwatson77,

I'm sorry to hear that you are having some difficulties in paying this month, The Utilita community is made for members to assist members as this is an account specific issue then you will need to speak with an agent to do so please call our customer service line on 0345 207 2000 or our live chat at Help | Utilita Energy.

Kind Regards Dean