I topped meter up had email and text it says top up successfull but it hasn't gone on the meter and ain't received top up code but money been taken out of bank
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Community Manager2 Days AgoHi @Jcmlh
Thanks for taking the time to get in touch. I'm really sorry to hear that you've had issues with topping up your meter. Our Customer Service team will definitely be able to help with this though! I'd recommend giving them a call on 0330 333 7442. They are open from 8am to 8pm Monday to Friday and 8am to 5pm Saturday.
I hope you manage to get this resolved!
Thanks again,
PeteI am one of your Community Managers! 😀
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Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem
Registered in England & Wales No: 04849181 Regulated by Ofgem