[Mah50569]

Hi,

I'm an electric only household that was on Economy 7, but believe I switched to Utilita on a single rate supply.

When I joined Utilita back in January this year, my Smart meter was connected to Utilita for about a week, I was able to use the Utilita app and see my usage. Then, I had the message "We can't connect to your smart meter. We're not receiving data from your electricity smart meter right now. Please try again later."

This message has been displayed since February and I've now just received 3 bills from Utilita. All the bills are estimated and way out. They also appear to show a dual rate billing, which I think is incorrect as my smart meter is only showing 1 rate.

Ideally I'd like the smart meter reconnected to Utilita so I don't need to send readings in and to ensure I'm on the correct billing.

Any ideas?

Thanks,

Mark

[WilliamB]

Hi @Mah50569,


It seems like we may have lost the remote communication to your meter. If you give our customer services a call on 0345 207 2000, one our advisors will be able to help with this. They will first try to connect the meter remotely, and if that doesn't work they will look to book an engineer visit for you.

Thanks,
William