[KM1967]

Hi

I continue to have issues with the app.

My usage is very limited, and I recently changed to pre-paid. I have 45.39 and 27.40 credit balances on my account, elec and gas resp.

I keep getting SMS messages about an unpaid bill from 17/4. I would happily pay the bill, but it does not show in the app. I did 2 payments to both gas and elec, but still I'm getting SMS "reminders" on a bill I did not receive.

Help please.
Thanks

[WilliamB]

Hi @KM1967,

This may have something to do with the switch from credit mode to pre-payment. The app system will only show information from the current meter mode, this means if there was any outstanding amount on the account from when the meter mode switched, then you would not be able to see this.

If you send me your account details by direct message, I will have a further look into this for you.

Thanks,
William

[KM1967]

Thanks, I will send you DM.

Just for record, the messages about the bill are sent by email and by app notifxations too. I got another one this morning.