[KM1967]

Hi

A few months ago, after a lot of hassle, Utilita was able to get both my smart meters working.

both are in credit mode.

both show my tariff as premium.

I would like to change to topup mode.

How to do this ?

[WilliamB]

Hi @KM1967,

I'm sorry to here that you had a lot of issues with us getting the smart meters working. However, I'm glad to hear that these were eventually solved.

In terms of switching the meters from credit to pre-payment, all you would need to do is give our customer service team a call on 0345 207 2000, and one of our advisors will be able to change the meter mode for you.

Thanks,
William

[KM1967]

Thanks.

Is it normal that I have 2x electricity and 2x gas in the app ? With identical data. See attachments.

[WilliamB]

Hi @KM1967,

This is not something we would expect to see in the app, however this shouldn't cause any issues with your supply or account itself. It is more than likely just a slight glitch in the app causing the same information twice. If you send my a direct message I would be more than happy to have a look at your account to make sure everything is correct for you.

Thanks,
William